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Privacy Policy

1. Introduction

Rootistri Foods ('we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit rootistri.com or make a purchase from us. Please read this policy carefully. By using our website, you consent to the practices described herein.

 

2. Information We Collect

2.1 Information You Provide to Us

When you create an account, place an order or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Delivery address (street, city, state, pin code)

  • Payment method details (processed securely by third-party gateways — we do not store card numbers)

  • Order history and preferences

  • Communications you send us (support emails, feedback)

2.2 Information Collected Automatically

When you browse rootistri.com, we may automatically collect:

  • IP address and approximate location

  • Browser type and version

  • Device type (desktop/mobile)

  • Pages visited, time spent and click behaviour

  • Referral source (how you found our website)

This information is collected through cookies, log files and analytics tools (such as Google Analytics) to help us understand and improve our website.

 

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders

  • Send order confirmation, shipping updates and delivery notifications

  • Respond to customer service enquiries

  • Send you promotional emails and offers (only if you have opted in — you may unsubscribe at any time)

  • Improve our website, products and customer experience

  • Detect and prevent fraud or unauthorised access

  • Comply with legal and regulatory obligations under Indian law

 

4. Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share your data only with:

  • Delivery partners (Blue Dart, Delhivery, DTDC or equivalent) — to fulfil your order

  • Payment gateway providers (Razorpay, PayU or equivalent) — to process your payment securely

  • Analytics providers (Google Analytics) — to understand website usage in aggregate

  • Legal authorities — if required by law or court order

All third-party service providers are contractually required to protect your data and may only use it for the specific purpose for which it was shared.

 

5. Cookies

Rootistri.com uses cookies to improve your browsing experience. Cookies are small data files placed on your device. We use:

  • Essential cookies — required for the website to function (cart, session management)

  • Analytics cookies — to understand how visitors interact with our website

  • Marketing cookies — to show you relevant ads if you have consented

You may disable cookies in your browser settings, but this may affect certain features of the website. By continuing to use rootistri.com, you consent to our use of cookies as described above.

 

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Order data is retained for a minimum of 3 years for accounting and compliance purposes. You may request deletion of your account and personal data at any time by emailing support@rootistri.com, subject to legal retention requirements.

 

7. Your Rights

Under applicable Indian law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data (subject to legal obligations)

  • Withdraw consent for marketing communications at any time

  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at support@rootistri.com.

 

8. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions, secure third-party payment processing and access controls on internal systems. While we take reasonable precautions, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

9. Third-Party Links

Our website may contain links to third-party websites. Rootistri is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

10. Children's Privacy

Rootistri.com is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us at support@rootistri.com and we will promptly delete it.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

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